Help
FAQ
If it is not answered here, email us and a real person replies within one working day.
Getting started
How quickly will my ads go live?
Once payment, required assets and approvals are in place, we aim to launch within days. Exact timing depends on the channels and platform review.
What do you need from me?
Tell us about your business, audience and goal. Supply any brand assets you have and approve the work before it goes live.
Do I need to understand advertising?
No. The builders use plain English, and our team handles setup, creative, targeting and ongoing management.
Money
What does the price include?
Displayed campaign prices include media, management and creative. Prices exclude applicable tax, which is shown at checkout.
I have a sale or an event coming up. Can my ads push it?
Yes. Include the sale, event and dates in your campaign details. For a live campaign, submit the update early enough for review and platform processing.
Can I change my budget?
Yes. Budget changes are reviewed and take effect from the next billing cycle.
When am I charged?
Google Ads bill weekly. SEO and ChatGPT Advertising bill monthly. Social Boost and Creative Packs are charged in full when ordered.
What happens if I pause or cancel?
There are no minimum terms. Pausing prevents future billing while preserving the service period you have already paid for. There is no proration.
How long does SEO take to work?
SEO is a slow burn. Month one establishes the foundations, and movement commonly starts around month three. Rankings cannot be guaranteed.
Results
Are the estimates guaranteed?
No. Estimates are cautious ranges based on typical results. Platforms, markets and customer behaviour all affect actual performance.
When will I see results?
Advertising can start producing activity once it is live, but useful patterns take time to emerge. SEO normally takes months rather than weeks.
What will my reports look like?
Your dashboard and reports focus on the numbers that matter, supported by a plain-English explanation of the work completed and what happens next.
Control and safety
Is it really run by AI?
No. Automation makes the work faster, while an authorised marketer reviews important work and first launches retain human approval.
Am I locked in?
No. There are no minimum terms. You can request changes, pause or cancel, subject to the service already paid for and the next billing cycle.
Do I approve my ads before they run?
Yes. First launches and material creative changes follow the approval workflow before going live.
Is giving you website access safe?
Use your platform's invitation system so access remains under your control. We never ask you to send us your password.